|
|
|
|  | Letters Written in Black & White by Brent Zuercher, David Anderson
Description not available.A black minister and a white businessman tackle difficult issues of race and religion and challenge to church to foster reconciliation. Original. AUTHOR: Brent Zuercher, David Anderson
PUBLISHER: Baker Books
FORMAT: Paperback
CATEGORY: Business 
|
 | Service, Service, Service by Steven W. Albrecht
For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon. AUTHOR: Steven W. Albrecht
PUBLISHER: Adams Media Corporation
FORMAT: Paperback
CATEGORY: Business
|
 | The Automat by Lorraine B. Diehl, Marrianne Hardart
Description not available.A nostalgic look at the Horn & Hardart Automat chain trace the history of these popular restaurants that revolutionized the way Americans ate out, from their origins in 1902 through their heyday, with reminiscences and anecdotes by celebrities, profiles of the chain's founders, and recipes. 15,000 first printing. AUTHOR: Lorraine B. Diehl, Marrianne Hardart
PUBLISHER: Crown Publishing Group
FORMAT: Hardcover
CATEGORY: Business
|
 | Land of Desire by William Leach
This monumental work of cultural history was nominated for a National Book Award. It chronicles America's transformation, beginning in 1880, into a nation of consumers, devoted to a cult of comfort, bodily well-being, and endless acquisition. 24 pages of photos. AUTHOR: William Leach
PUBLISHER: Knopf Publishing Group
FORMAT: Paperback
CATEGORY: Business
|
 | Life Is Funny by E. R. Frank
In this collection of intertwining short stories, 11 kids from Brooklyn tell their life stories and reveal experiences that had a major impact on them emotionally, mentally, or psychologically. AUTHOR: E. R. Frank
PUBLISHER: Penguin Putnam Books for Young Readers
FORMAT: Paperback
CATEGORY: Children's
|
 | The Adventures of Super Diaper Baby by Dav Pilkey
After inadvertently turning their school principal into the superhero Captain Underpants, George and Harold create a new crime fighter--Super Diaper Baby. B&w illustrations accompany the text. AUTHOR: Dav Pilkey
PUBLISHER: Scholastic, Incorporated
FORMAT: Paperback
CATEGORY: Children's
|
|
|
