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|  | Strategy Is Destiny by Robert A. Burgelman A Stanford professor offers lessons in senior management drawn from his close study of Intel Corp. He charts the key decisions by which Intel maintained its position and responded to change with confidence, and breaks these down into several key principals. AUTHOR: Robert A. Burgelman PUBLISHER: Free Press, The FORMAT: Hardcover CATEGORY: Business 
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 | Coaching Knock Your Socks off Service by Kristin Anderson, Ron Zemke Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to familiar coaching situations. Illus. AUTHOR: Kristin Anderson, Ron Zemke PUBLISHER: AMACOM FORMAT: Paperback CATEGORY: Business 
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 | The New American Apartment by Oscar Riera-Ojeda Responding to increasing client and designer interest in urban dwellings, this volume features a well-documented selection of thirty of the best apartment designs in the United States completed over the past decade. The examples cover a broad spectrum of building types, styles, budgets, and scales, including prewar and postwar units, brownstones, lofts, and adaptive-use conversions. Each case study includes context-setting exterior photos, lavish photographs of interiors, and clearly annotated drawings ranging from design sketches to construction drawings and details of special features. The illustrations are accompanied by concise, lucid texts that highlight the ideas, as well as the technical and material decisions underpinning each design. Included are works by some of the best-known and most inventive design practitioners in the country, such as Tod Williams and Billie Tsien, Hariri & Hariri, George Ranalli, Krueck & Sexton, and Machado and Silvetti, among others. AUTHOR: Oscar Riera-Ojeda PUBLISHER: Watson-Guptill Publications, Incorporated FORMAT: Paperback CATEGORY: Business 
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 | Investing with Giants by Linda T. Mead A realistic guide to strong and steady investments that have proven themselves worthy over the years Investors tend to forget about the slow and steady growth of value or blue-chip stocks when quick run-ups in the market occur. These quick spikes rarely last long and investors then return to the comfort of blue-chip stocks. This book offers readers the information needed to create a strong portfolio that combines safety and predictability for the long-term. Focusing on the steady growth of value, or blue chips, readers will hold this guide close to their wallets as they look to find more reliable investments. With the volatility of the stock market, Investing with Giants helps investors develop benchmarks so they can pick both recommended stocks and personal potential favorites that will consistently grow over a lifetime. With an in-depth view of ten publicly traded companies that have stood the test of time and additional resources for research, this book deals with stocks that have proven themselves worthy over the years, not just days. AUTHOR: Linda T. Mead PUBLISHER: Wiley, John & Sons, Incorporated FORMAT: Hardcover CATEGORY: Business 
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 | Winning with Difficult People by Arthur H. Bell, Smith This enlightening volume presents profiles of ten difficult personality types. It explains how to recognize them and how to gain some understanding of the various emotions and motives that trigger their conduct. Included is advice on dealing with difficult people and turning potential problems to your advantage within the business environment. Approx. AUTHOR: Arthur H. Bell, Smith PUBLISHER: Barron's Educational Series, Incorporated FORMAT: Paperback CATEGORY: Business 
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 | Careers for History Buffs & Others Who Learn from the Past by Blythe Camenson Careers for History Buffs & Others Who Learn from the Past lets you explore the job market through the unique lens of your own interest. It reveals dozens of ways to pursue your passion for history and make a living--including the training and education needed to polish your hobby and interest into a satisfying career. AUTHOR: Blythe Camenson PUBLISHER: McGraw-Hill FORMAT: Hardcover CATEGORY: Business 
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