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|  | Dealing with an Angry Public by Lawrence E. Susskind, Patrick T. Field
Dealing With an Angry Public: The Mutual Gains Approach to Resolving Disputes Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breat implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard Angry Public seminars. Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole. We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a fru AUTHOR: Lawrence E. Susskind, Patrick T. Field
PUBLISHER: Free Press, The
FORMAT: Hardcover
CATEGORY: Business 
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 | 201 Answers to the Toughest Interview Questions by Mathew J. DeLuca
Description not available.Prepares the job applicant for the job interview with answers to difficult, illegal, personal, and trick questions AUTHOR: Mathew J. DeLuca
PUBLISHER: McGraw-Hill
FORMAT: Paperback
CATEGORY: Business
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 | Starting with Alice by Phyllis Reynolds Naylor
This is the first in a planned three book prequel to the popular series of Alice books which includes ALICE IN LACE, OUTRAGEOUSLY ALICE, and ALICE IN RAPTURE, SORT OF. Here Alice McKinley is eight years old and adjusting to her family's move from Chicago to Tacoma Park, Maryland. AUTHOR: Phyllis Reynolds Naylor
PUBLISHER: Atheneum Books for Young Readers
FORMAT: Hardcover
CATEGORY: Children's
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 | The Reengineering Handbook by Mark M. Klein, Raymond L. Manganelli
This is a comprehensive how-to guide to reengineer a company. The authors explain that once a company has commited to reengineer, it is critical to do the job quickly to avoid dangerous loss of productivity. They provide a complete blueprint to successfully reengineer that includes how to obtain employee buy-in and assemble an outstanding team, select the best methodology, use the five-stage, 54-step rapid reengineering action plan, target the areas of best opportunity for process redesign, keep the effort on track, and see it through to completion. AUTHOR: Mark M. Klein, Raymond L. Manganelli
PUBLISHER: AMACOM
FORMAT: Paperback
CATEGORY: Business
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 | Hope's Edge by Anna Lappe, Frances Moore Lappe
Description not available.Including recipes from such acclaimed vegetarian culinary pioneers such as Alice Waters and Nora Pouillon, the author and her daughter present a thought-provoking book that traces their odyssey around the world to unearth the greatest obstacles we face at the new millennium, where they found practical visionaries who are making a difference in world hunger. 35,000 first printing. AUTHOR: Anna Lappe, Frances Moore Lappe
PUBLISHER: Putnam Publishing Group, The
FORMAT: Hardcover
CATEGORY: Business
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 | Getting Everything You Can out of all You've Got by Jay Abraham
Jay Abraham--trusted advisor to America's top corporations--has written his first major book for anyone seeking fresh ideas on supercharging personal or business success. Unseen opportunities face each of us every day. GETTING EVERYTHING YOU CAN OUT OF ALL YOU'VE GOT reveals the many secrets Jay Abraham has developed to create success and wealth for himself and his high-profile clients. Using clear examples from his own experience, Abraham shows just how easy it is to find new opportunity for wealth-creation in any existing business, enterprise, or venture today....This richly-laden treasure chest focuses on spotting all the many hidden assets, overlooked opportunities, and untapped resources around us, and gives us the fresh eyes to see them. The book also shows a large, new audience how to adopt and apply these newly-identified tools to each individual's personal lives to maximize income, influence, power, and success. AUTHOR: Jay Abraham
PUBLISHER: St. Martin's Press, LLC
FORMAT: Hardcover
CATEGORY: Business
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