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|  | Bad Hair Day by Joy Allen, Susan Hood
A disastrous home hair cut makes a little girl think she'll always have to wear a hat to cover of her bad hair. But along the way to get her hair fixed, she sees others with not-so-happy haircuts. A few snips from a professional is all she needs to sport her new do. Color illustrations throughout. AUTHOR: Joy Allen, Susan Hood
PUBLISHER: Penguin Putnam Books for Young Readers
FORMAT: Other
CATEGORY: Children's 
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 | From Worst to First by Gordon Bethune, Scott Huler
Continental Airlines' CEO tells how he transformed Continental, notoriously rated worst in customer satisfaction surveys, into an award-winning, reliable airline. AUTHOR: Gordon Bethune, Scott Huler
PUBLISHER: Wiley, John & Sons, Incorporated
FORMAT: Paperback
CATEGORY: Business
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 | Performance-Driven CRM by Moosha Guylez, Stanley Brown
Many organizations have embraced Customer Relationship Management (CRM) as the way of the future and have invested millions of dollars in CRM technology and processes. But how effective is that investment? What should you measure to determine the value your CRM initiatives are delivering to the organization? Performance-Driven CRM shows you how to apply a balanced scorecard approach to your customer care initiatives. This practical hands-on guide provides you with the tools and techniques to measure and monitor, not for control purposes, but to help you make your vision of CRM a reality. Featuring case studies from organizations such as FedEX, NEC, and Johnson Controls, this book covers both what has to be measured in the Internet environment, as well as how you can use Web tools as enablers for your research and assessment. AUTHOR: Moosha Guylez, Stanley Brown
PUBLISHER: Wiley, John & Sons, Incorporated
FORMAT: Hardcover
CATEGORY: Business
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 | Golf for Seniors by Bob Charles
One of the greatest left-handed golfers of all time gives golf tips for seasoned golfers and those players who have taken up the game in their later years. The first book written specifically for seniors is also the first book that caters to both left-handed and right-handed players. 184 beautiful color and 36 black-and-white photographs make instructions clear. Includes tips for choosing the best equipment, a diagram that shows flight and distance using various clubs, and even a glossary of golfing terminology. AUTHOR: Bob Charles
PUBLISHER: Pelican Publishing Company, Incorporated
FORMAT: Paperback
CATEGORY: Business
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 | Decapitalize by David Schneider, Grady Means
Written by management consultants, this strategic guide forecasts a massive transformation within the business-to-business community as it responds to the demands of the global marketplace. By highlighting successful companies in numerous vertical markets, this book explains the benefits of moving toward a decentralized, customer-centric business model by effectively building a network of strategic alliances.The book also outlines ways to re-engineer traditional corporate strategies to create more integrated processes for production, distribution, and customer relationship management. Illustrations throughout. AUTHOR: David Schneider, Grady Means
PUBLISHER: Wiley, John & Sons, Incorporated
FORMAT: Hardcover
CATEGORY: Business
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 | The Old Girls' Network by Connie Duckworth, Kathy J. Elliott, Sharon Whiteley
This guide seeks to help female entrepreneurs skew the gender bias when it comes to securing funding for a start-up. OLD GIRL`S NETWORK teaches women looking to create a business from the ground up how to present their cases in ways men can understan... AUTHOR: Connie Duckworth, Kathy J. Elliott, Sharon Whiteley
PUBLISHER: Perseus Publishing
FORMAT: Hardcover
CATEGORY: Business
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