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|  | A Little Help from Above by Saralee Rosenberg
Description not available.Returning home to Long Island to a family in crisis, Shelby Lazarus struggles to cope with her mother untimely death, her father's second marriage, her sister's erratic behavior, and her own questions and doubts, all with a little help from her mother from the afterlife. Original. AUTHOR: Saralee Rosenberg
PUBLISHER: Morrow/Avon
FORMAT: Paperback
CATEGORY: Children's 
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 | Secrets from the Search Firm Files by John Rau
What you learn in school and what you need to know in the work world are never one and the same. For professionals looking to become high-level executives, the message is clear--you must know how to play the game if you want to be in the club. John Rau, president and CEO of Chicago Title and Trust Co. and former CEO of LaSalle National Bank, got an exclusive look at the files of a top executive search firm, Paul Ray Berendtson, and discovered what it takes to become an executive and how to survive as one. In Secrets from the Search Firm Files, Rau shares the surprising information he`s learned, including the three traits all successful executives share: 1) They have impressive line management experience 2) They maintain a high profile within their industries 3) They fit well within their corporate environment. Drawing from this firm`s documentation and experience placing more than 5,000 executives in top management positions, Rau builds ``how to`` lists and checklists for executives of all ages. He focuses on the real-world factors that characterize the most successful executives and how they change over the different stages of a search. With specific anecdotes and case histories, Rau illustrates what executives should do and the many things that can go wrong. Secrets from the Search Firm Files includes telling chapters like: The Graduation Speech You Will Never Hear; Do As They Do; Not (Just) As They Say; Rau`s Top 10 Reasons Why a Headhunter Makes You a Candidate; The Three Steps to the Executive Suite. AUTHOR: John Rau
PUBLISHER: McGraw-Hill
FORMAT: Hardcover
CATEGORY: Business
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 | Customer Service over the Phone by Stephen Coscia
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each one. It tells how to determine what the customer's problem is by asking the right questions, and then solving the problem in a timely and efficient manner. It also explains how to make effective use of voice mail, e-mail, fax, and letters. AUTHOR: Stephen Coscia
PUBLISHER: C M P Books
FORMAT: Paperback
CATEGORY: Business
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 | The Oz Principle by Craig Hickman, Roger Connors, Tom Smith
Now in paperback, The Oz Principle shows how people in business suffer from the same feelings of anxiety and helplessness that beset the characters in The Wizard of Oz . The authors show how people can move beyond victimization to overcome obstacles, accept responsibility, and rise to new heights of achievement. AUTHOR: Craig Hickman, Roger Connors, Tom Smith
PUBLISHER: Prentice Hall Press
FORMAT: Paperback
CATEGORY: Business
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 | From Mind to Market by Dennis McKee, Les Wexner, Roger D. Blackwell
Description not available.The author of Global Marketing presents a complete handbook of the latest trends, strategies, and techniques of marketing in today's fast-paced, global community, exploring a broad spectrum of marketing innovations for the changing business environment. $20,000 ad/promo. Tour. AUTHOR: Dennis McKee, Les Wexner, Roger D. Blackwell
PUBLISHER: HarperInformation
FORMAT: Hardcover
CATEGORY: Business
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 | What Smart People Do When Dumb Things Happen at Work by Charles Watson
What Smart People Do When Dumb Things Happen at Work is the answer. Offering 260 practical tips-one for each workday of the year-What Smart People Do guides readers through the obstacle course of tricky workplace problems by showing concrete ways to avoid career-crippling mistakes. The book examines 13 different categories of workplace blunders. Each chapter is then broken down into eight to 12 specific real-world problems and follows a standard pattern of explanation, analysis, and advice: problem statement, useful tips for attacking the problem intelligently, solving the problem. The techniques are tailored, imaginative how-to action-steps anyone can apply right away. And the chapters are organized so the reader can pick up the book and turn to his or her situation for an immediate solution. AUTHOR: Charles Watson
PUBLISHER: Career Press, Incorporated
FORMAT: Paperback
CATEGORY: Business
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