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|  | Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha K. Deming
Description not available.Shows how to create customer rapport AUTHOR: Peggy Carlaw, Vasudha K. Deming
PUBLISHER: McGraw-Hill Trade
FORMAT: Paperback
CATEGORY: Business 
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 | Microsoft Office 2001 for Macintosh by Dan Henderson, Sandra Soares
Microsoft's popular business software just got better, with the new-and-improved Office 2001. Touted as the most Mac-like version yet, Office 2001 features a more elegant user interface, added compatibility with AppleWorks and FileMaker Pro, and easy synchronization with Palm OS handhelds. You'll learn to use the new Project Gallery, a Mac-first Office feature that lets you create customizable templates and wizards for any Office application. Using the same task-based, visual reference format of the Visual QuickStart Guide series, MICROSOFT OFFICE 2001 FOR MACINTOSH includes concise, step-by-step instructions to walk you through each task, and hundreds of screen shots to reassure you that you're in the correct dialog box, pop-up menu, or enty field. The software ships with Microsoft Word, Excel, PowerPoint and Entourage. AUTHOR: Dan Henderson, Sandra Soares
PUBLISHER: Peachpit Press
FORMAT: Paperback
CATEGORY: Business
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 | Home Buying for Dummies by Eric Tyson, Ray Brown
Description not available.Provides valuable advice for first time home buyers on financing, working with a real estate agent, appraisals, negotiations, closing procedures, and related matters, with helpful tips on how to research a neighborhood and home values, how to select the best mortgage, and how to select the right type of housing to suit one's personal needs. Original. AUTHOR: Eric Tyson, Ray Brown
PUBLISHER: Wiley, John & Sons, Incorporated
FORMAT: Paperback
CATEGORY: Business
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 | Investment Valuation by Aswath Damodaran
A thoroughly revised, updated, and expanded new edition of the bestselling guide
Valuation is at the heart of any investment decision. But asset pricing is becoming increasingly complex in today’s financial markets. Fortunately, the number-one guide to valuation among investors and students of the financial markets, is now available in a fully revised and updated second edition. Investment Valuation, Second Edition provides a comprehensive introduction to the full range of modern valuation models and shows how to choose the right one for virtually every conceivable asset valuation scenario, including real options, start-up firms, unconventional assets, private equity, and real estate. This revised edition includes ten new chapters along with new case study examples, and thorough coverage of new valuation tools designed for markets that pose uniquely complex problems, including dot-coms, financial service firms, and telecommunication companies. Thanks to increased interactive tie-ins with online databases, spreadsheets, and other supporting tools, this Second Edition gives readers access to numerous real-time valuation exercises.
Aswath Damodaran, PhD (New York, NY), is Associate Professor of Finance at New York University’s Stern School of Business. He is the author of Applied Corporate Finance (Wiley: 0-471-33042-6) AUTHOR: Aswath Damodaran
PUBLISHER: Wiley, John & Sons, Incorporated
FORMAT: Hardcover
CATEGORY: Business
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 | Here Comes Santa Claus by Bruce Whatley, Gene Autry, Oakley Haldeman
Description not available.Complete with lyrics, this colorfully illustrated holiday tale provides the whole story to this classic Christmas song about a curious North Pole puppy and his wonderful journey aboard Santa's sleigh. AUTHOR: Bruce Whatley, Gene Autry, Oakley Haldeman
PUBLISHER: HarperCollins Children's Book Group
FORMAT: Hardcover
CATEGORY: Children's
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 | J. K. Lasser's Online Taxes by Kerry Hannon
Description not available.Taxpayer's will appreciate this manual for preparing taxes online, which instructs readers in how to use programs such as Turbo Tax, Tax Saver, and Tax Cut to pay their taxes. Original. AUTHOR: Kerry Hannon
PUBLISHER: Wiley, John & Sons, Incorporated
FORMAT: Paperback
CATEGORY: Business
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